Refund Policy
Last Update: [05/03/2025]
This Refund Policy sets the conditions for refund requests on our website, which sells digital products. By making a purchase, you agree to the terms described below.
1. Refunds for Digital Products
Since the products sold are digital and delivered electronically, we do not offer automatic refunds after accessing or downloading the content.
However, we review refund requests in the following situations:
-
Product not delivered: If, due to a technical issue, you do not receive access to the product after purchase and we are unable to resolve the problem within [3 days].
-
Billing error: If a duplicate charge or another payment processing error is identified.
-
Defective product: If the product file is corrupted or unusable and there is no alternative to fix the issue.
2. Situations Where Refunds Do Not Apply
-
Change of mind: We do not offer refunds if you simply decide you no longer want the product.
-
Incorrect use: If the product has been downloaded and misused by the buyer.
-
Incompatibility: Before purchasing, it is the customer’s responsibility to check the product’s compatibility with their system or platform.
-
Unauthorized sharing: If there is evidence of illegal sharing or distribution of the product.
3. How to Request a Refund
If you believe your situation falls under the conditions above, follow these steps:
-
Send a request via contatct with the subject “Refund Request.”
-
Include the following details in your message:
-
Full name;
-
Email used for the purchase;
-
Proof of payment;
-
Detailed reason for the refund request.
-
-
The request will be reviewed within [3 days], and we will respond with a decision.
If approved, the refund will be processed within [5 days] using the same payment method as the purchase.
4. Changes to the Refund Policy
We may update this policy periodically. We recommend that you review this page regularly to stay informed of any changes.
Contact us at for questions related to refunds and returns.